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Terms & Conditions

RETURNS, EXCHANGES AND CANCELLATIONS

If you are not happy with your purchase then you have 14 days to return it for an exchange or refund. You will be responsible for the return shipping costs. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it. Please note we will only accept the return of item/s if sent back in original unused condition.

We aim to apply all refunds & despatch exchange items within 5 working days from when they are received, although it can take longer during busy periods such as Christmas.

To cancel your order you must advise us by emailing us (davina@norfolk-by-design.com)

Please note that the right to cancel and return for a refund does not apply to commissioned works or goods made to a consumer’s specification – this includes all bespoke custom orders either placed on the website, by email or over the phone.

In the event of cancellation of any commissioned work, the customer shall be responsible for all expenses and outlays incurred by the maker up to the date of cancellation together with a further amount calculated and notified to the parties by Norfolk by Design acting in good faith.

TERMS AND CONDITIONS
The following Terms and Conditions apply to all usage of the Norfolk by Design website.  The website is owned by Norfolk by Design.

All products on this site are produced by the makers listed on our site and are available to you for purchase subject to the following Terms and Conditions. Please read the Terms and Conditions carefully before placing your order. By visiting this website and making a purchase you agree to be bound by these Terms and Conditions. Norfolk by Design reserves the right to amend these Terms and Conditions at any time without prior notice and any changes will apply to subsequent orders

1. Making a Purchase

Establishing a contract
On placing an order with Norfolk by Design you will subsequently receive an e-mail confirming receipt and the details of your order. The order you place represents an offer to purchase a product which is accepted by us when we process the payment and despatch the order to you. Any products within the same order which are not charged for or despatched are not included within that same contract. Norfolk by Design reserves the right to refuse an order at any time. This may be due to stock levels, a problem processing the payment or an error identified within the product information supplied, including price or promotion. We will of course contact you if for any reason there is a problem with your order.

All purchase contracts are governed by the laws of England and any dispute between Norfolk by Design and you, the customer, shall be resolved exclusively in the courts of England.

Availability and Pricing
All orders are subject to availability. You will be contacted by Norfolk by Design if an item purchased is unfortunately not available.

All prices shown are correct at the time of publication. Prices are shown in GBP (£) and include VAT, currently charged at 20%. VAT will be charged on all orders delivered within the EU.

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment.  Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

Accuracy of Information
Norfolk by Design will regularly check the accuracy of the information supplied on the Website. However, despite our best efforts, we cannot guarantee that all product information is error free. All sizes and measurements provided are approximate to the nearest centimetre or half-inch.

Payment
We accept Visa, MasterCard, and American Express debit and credit cards. If you are shopping from outside the U.K. your credit card company will convert the transaction to your own currency.

Norfolk by Design uses “Paypal Express Checkout” to ensure the secure processing of your payment. All personal information supplied by you, including credit card numbers and contact details, is safeguarded on secure servers.

Payment will be taken at the time of purchase and any additional administration or delivery costs will be charged subsequently if applicable.

A receipt will be dispatched along with your order or sent separately to the billing address if this differs to the shipping address.

Delivery
Deliveries are undertaken as quickly as possible. These are usually completed within 10 days from purchase unless the item ordered is being created, under which circumstances, a delivery time will be confirmed on confirmation of your order. If you need to receive your order quickly or by a specific deadline please let us know at the point of order and we will do our best to fulfill your wishes.

Cancelled Orders
If you wish to cancel your purchase please contact us at davina@norfolk-by-design.com If the order has been dispatched you will need to follow the returns policy as stated above. Please note cancelled orders involving made to order work will be charged for in full if the work has been carried out. See more in the returns policy.

2. Website Links
Our website may contain links to other Internet sites. We do not endorse these sites and cannot be held responsible for the content accessible through these sites. Any other websites which we may be linked to are subject to their own privacy policy, which may differ from our own and your use and access of such sites is at your own risk.

3. Acceptable Use
This website may only be used for lawful and proper purposes, in accordance with these Terms and Conditions. This includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which the site is accessed.

4. Limitation of Liability
To the extent that we are lawfully able to do so, in no event will Norfolk by Design be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages arising out of access to, or the use/inability to use this website or any information contained in it or arising out of the services we provide. This includes loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even is advised of the possibility of such damages. To the maximum extent permitted by law, our liability to you in connection with our products under these terms and conditions shall not exceed the value of the goods. This does not affect your statutory rights.

5. Disclaimer of Warranty
To the maximum extent permitted by law, we disclaim all implied warranties with regard to information, services and materials contained on this website. All such information, services and materials are provided “as is” and “as available” without warranty of any kind.

6. Indemnification
As a visitor to this website you agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these terms and conditions.

7. Copyright and Intellectual Property
All content available on this website, or which forms part of the services including, but not limited to, text, graphics, logos, button icons, images, data compilations, software and the compilation thereof (the “content”) is the property of Norfolk by Design. The logos and service marks displayed on the website are the registered and unregistered marks of Norfolk by Design, its affiliates, licensors or partners, in the UK and other countries and are protected by UK and international law.

Neither the Content nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without prior written consent.

8 General
These Terms and Conditions constitute the entire agreement between us in respect of the use of our services and website. They supersede all prior agreements, arrangements and representations (save in respect of those made fraudulently).

If any of these Terms and Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall continue to be fully enforceable. No waiver by Norfolk by Design of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

Norfolk by Design reserves the right to change or terminate these Terms and Conditions at any time.

These Terms and Conditions will be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

9. Privacy Policy
This privacy policy sets out how Norfolk by Design uses and protects any information that you give Norfolk by Design when you use this website. Norfolk by Design is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Norfolk by Design may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 1st 2017.

What we collect

We may collect the following information:

– Name and job title

– Contact information including email address

– Demographic information such as postcode, preferences and interests

– Other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to provide you with a better service, and in particular for the following reasons:

– Internal record keeping.

– We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.

– We may use the information to customise the website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

– Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

– If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at davina@norfolk-by-design.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please e-mail us at  davina@norfolk-by-design.com If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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